TU Delft Laptop warranty

TU Laptop 2012-2013 / 2013-2014 / 2014-2015

Hardware related issues with your laptop can be reported by mail or phone to Misco Solutions (former SCC) (the shop from which you bought the laptop).
They will determine if a repair or replacement is required. If so, you’ll receive a “call number” of the issue. With that you can drop your laptop off at the EWI support desk (“Steunpunt EWI”)

Helpdesk Misco Solutions (former SCC)
E-mail: servicedesk@scc.nl
Telephone: 0172-634 711 (local rate)
Opening hours: Monday – Friday 8h30 – 17h

TU Laptop 2011-2012

Hardware related issues with your laptop can be reported by mail or phone to the ISL helpdesk.
They will determine if a repair or replacement is required. If so, you’ll receive a “call number” of the issue. With that you can drop your laptop off at the EWI support desk (“Steunpunt EWI”)

Helpdesk ISL Automatisering
Telephone: 0900-727 8776 (0,20 euro/min)
E-mail: helpdesk@notebookprojecten.nl
Opening hours: Monday – Friday 9 – 21h, Saturday 9 – 18h

You can contact this help desk for questions regarding:

  • hardware problems
  • options and accessories for the laptops
  • the delivery and payment process
  • insurance options

Steunpunt EWI
Building 35
Cornelis Drebbelweg 5
Opening hours: Monday – Friday 7h30 – 18h

You can get a replacement laptop that you can use during the service period for your own laptop.

TU Laptop 2008-2009 and before

The warrant period for these laptops has ended. The only official option for servicing of these laptops is a third-party, commercial service company that is HP certified. You can do simple part replacements (such as a hard disk or memory) yourself, or ask a computer-savvy friend. HP offers maintenance guides for most Elitebook laptops and a few instruction videos on their website.
Complex repairs, such as systemboard replacements are not feasible in most cases, because the repair costs exceed the value of the laptop by far.

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