@Hok moved to IDE

Featured

As part of the measures against the coronavirus BK City is closed until further notice. However, @Hok will continue its activities from our homes and from Industrial Design Engineering (IDE).

Online Support

You can contact us by chat, e-mail and the Self Service Portal (see below), for questions regarding installing, configuring and the use of software, online TU services, BK Renderfarm and other ICT related questions.

Manuals

You are encouraged to try to solve your problem with the help of manuals offered by TU Delft and @Hok.

Software

Are you looking for software you need to work at home? Different sources are available to obtain software (free and with discount). The most important once are listed here.

Hardware support

In urgent cases we are able to provide some limited hardware support in our temporary location in IDE. Without an appointment we cannot help you. Please contact us to make an appointment and to check whether we actually can help you.
Some examples of help we can provide:

  • Make a backup of your personal data, because your Windows stopped working and Windows needs to be installed and you do not want to loose your personal data.
  • Recover your lost data.
  • Limited diagnostics of your faulty laptop.

Do not come if you have a cold, cough, sore throat or fever. Send a friend or cancel the appointment.

Our temporary location in the main hall of IDE

BK Renderfarm Connector available for Maya 2020 for Mac

With this version it is possible to render your scene(s) with Arnold, RenderMan and Mental Ray using the BK Renderfarm with Maya 2020, 2019 and 2018. The Adhok Texture Tools checks and if needed relocates your textures to the sourceimages folder of your Maya project.

It is required that you have installed the render engines on your computer. Arnold comes with Maya. You can download RenderMan from Pixar and Mental Ray from NVIDIA.

Download

Changelog

6.4.2

  • Added the option for Maya 2020 in installer for macOS. For the time being Maya 2020 is not supported by the render farm.
  • Removed the options for Maya 2016, 2016.5 and 2017 in installer for macOS.

6.4.1

  • Fixed error that Renderman is not supported by the BK Renderfarm.

6.4

  • Fixed warnings about missing Mental Ray nodes when using other render engines than Mental Ray.
  • Added Adhok Texture Tools with fixes to be usable with other render engines than Mental Ray.
  • mrtool.exe is now 64-bit.
  • Fixed detection by installer for Windows whether Maya is running during installation.
  • Added the option for Maya 2019 in installer for macOS. For the time being Maya 2019 is not supported by the render farm.

6.3.3

  • Fixed contents of sourceimages not being copied when using other render engines than Mental Ray.

6.3.2

  • Removed warnings that Arnold and RenderMan are experimental.
  • Removed obsolete code (borderStyle).
  • UI changes depending on chosen render engine.
  • Fixed UI squeezing into upper left corner of the main window caused by connection error with the BK Renderfarm.
  • Updated mrtool from version 6.1.6 to 6.2. This fixes also protocol version mismatch.
  • Fixed part of text missing in installer for Windows.
  • Added the option for Maya 2018 in installer for macOS.

6.3.1

  • Added Arnold and RenderMan for use with the BK Renderfarm.
  • Added dialog box warnings that Arnold and RenderMan are experimental.

6.3

  • Original release from TOI.

Known issues/bugs:

  • Renderfarm icon sometimes not visible in Adhok shelf.
    • Switch between shelves to make the icon appear.
    • Delete userPrefs.mel (location in Windows: C:\Users\<user name>\Documents\maya\2020\prefs, in macOS: /Users/<user name>/Library/Preferences/Autodesk/maya/2020/prefs)

If you find issues, please report issues by email.

Do I need VPN?

Probably you have asked this question to yourself, when you failed to connect to the TU Campus network with VPN.

Not always!

If you did not wonder, perhaps you should? The VPN connection is under heavy load as almost everybody is working at home.

While VPN is connected all your internet traffic on that laptop goes through that VPN connection. If you in the meanwhile on the same laptop also stream music or video (Spotify or YouTube) in the background, then that is an extra load on the VPN connection. Use another (wireless) device to listen music in the background. Or find that old AM/FM clock radio!

In general you will need it only to access certain publicly closed TU resources. TU resources can be like license servers for certain applications, TU Library databases, certain webpages, servers, etc.

Confused?

We have prepared a (non-exhaustive) list in which situations you need VPN. Use the search box to find out if you need VPN and what the alternatives are!

I want to...keywordsVPNRemarks
use Karamba3D with Rhino/Grasshopperkaramba ghonly for Windows
access my H-drive, M-drive, etc.h-schijf m-schijf n-schijf p-schijf u-schijf n-drive p-drive u-drive personal home group shareDownload WebDrive (login with NetID)
use Matlab
mathworksDownload Matlab from software.tudelft.nl (login with NetID)
use Rhino and/or Grasshopperrhinoceros gh macDownload Rhino
Download Rhino for Mac
(Use TU Delft e-mail address)
do an Arnold batch render with Autodesk MayaAlternatively, borrow license from license server and disconnect VPN.
use SPSSibm statisticsAlternatively, buy license from SURFspot (login with NetID) or borrow license from license server and disconnect VPN.
visit https://renderfarm.bk.tudelft.nl to see if my render has finished.maya arnold renderman rman mr mentalray mental ray
use ArcGIS Pro/OnlineUse your ArcGIS user name provided by @Hok.
use ArcGIS Desktop (10.x)arcmap arccatalog arcgglobe arcsceneAlternatively, switch to ArcGIS Pro/Online.
use AnsysDownload Ansys (login with NetID)
use Atlas.tiatlastiDownload Atlas.ti (login with NetID)
use LabVIEWDownload LabVIEW from software.tudelft.nl (login with NetID)
use Diana Finite ElementsDownload Diana (login with NetID)
use MapleDownload Maple from software.tudelft.nl (login with NetID)
use Microsoft Officeword excel powerpoint access outlook msDownload Office (login with NetID@tudelft.net)
use MatrixFramematrix frameDownload MatrixFrame (login with NetID)
use MatchCADDownload MathCAD (login with NetID)

The list will be expanded along the way. Contact us if you have suggestions or found errors.

@Hok closed

As part of the measures against the corona virus @Hok is closed until at least 31 March 6 April.

Support

We will remain to provide support as best as possible under the circumstances.

For the time being you can contact us by via chat, e-mail and the Self Service Portal (see below), for questions regarding installing, configuring and the use of software, online TU services, BK Renderfarm and other ICT related questions.

  • Contact us via chat. Chat is open between 9.30 and 16.30 hours from Monday till Friday. Scroll down a little and a chat box should pop up in the lower right corner of your browser window.
  • E-mail SID-Adhok@tudelft.nl
  • Self Service Portal https://tudelft.topdesk.net/tas/public/ssp/ (choose Student IT Desk-ADHOK as Operator Group)

We are looking into providing support by other means. When other means become available we will provide an update.

Manuals

You are encouraged to try to solve your problem with the help of manuals offered by TU Delft and @Hok.

Software

Are you looking for software you need to work at home? Different sources are available to obtain software (free and with discount). The most important once are listed here.

Hardware

In urgent cases we are able to provide some limited hardware support. Without an appointment we cannot help you. Please contact us to make an appointment and to check whether we actually can help you.
Some examples of help we can provide:

  • Make a backup of your personal data, because your Windows stopped working and Windows needs to be installed and you do not want to loose your personal data.
  • Recover your lost data.
  • Limited diagnostics of your faulty laptop.

Do not come if you have a cold, cough, sore throat or fever. Send a friend or cancel the appointment.

Unfortunately, we cannot offer support where hardware is involved. We cannot take in (external) hard drives and SSD drives to make a backup of your data.

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