Services offered by @Hok

@Hok offers the following services to students:

Basic ICT facilities

Support on installation of basic ICT facilities on your laptop:

  • Wireless access (Eduroam)
  • Wired access (FlexNet and 802.1x)
  • VPN access
  • Webprint

Manuals are provided on the manuals page of this website.

We support the following operating systems:

  • Microsoft Windows 7 (Service Pack 1)
  • Microsoft Windows 8.1 (Update 1 and newer)
  • Microsoft Windows 10
  • OS X (10.10, 10.11)
  • macOS (10.12, 10.13, 10.14)

We’ll try to assist with other OS-es on a best-effort basis.

We’ll gladly assist you with the topics above. The main idea is you try to do it yourself first. We’re available to assist if you have any questions or if something doesn’t work like it’s supposed to.

We can try to help you with hardware problems, but in most cases you need to contact your reseller for support. For TU Delft laptops we can assist you to determine if and which hardware is failing (or whether it might be a software problem), but we refer you to the support channels to have it fixed.

Software application in Architecture

The following software is supported by our employees:

  • Autodesk Revit
  • Autodesk Maya (modeling, texturing, rendering)
  • Autodesk AutoCAD
  • Adobe Creative Suite: Photoshop, Illustrator, InDesign, Acrobat

All other applications may be supported by some of the employees. Each employee has their own expertise. Some of the specialized applications include:

  • Autodesk Maya (dynamics, animation, scripting)
  • McNeel Rhinoceros
  • Grasshopper
  • Adobe Creative Suite: Premiere

BK Renderfarm

The employees monitor and manage the jobs running on the BK Renderfarm. They may apply moderation to the queue and can assist you with submitting jobs or troubleshooting failing jobs.

Technology

We have a Wacom Cintiq 21UX and a Wacom Cintiq 12WX that can be tried out and tested by students. It’s recommended to bring your own laptop.

Library

We have several books that are available for inspection. They are not available for loan however.

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