As part of the new measures against the corona virus @Hok is closed until at least 18 January.
Support
We will remain to provide support as best as possible under the circumstances.
You can contact us by chat, e-mail and the Self Service Portal (see below), for questions regarding installing, configuring and the use of software, online TU services, BK Renderfarm and other ICT related questions.
- Contact us via chat. Chat is open between 9.30 and 16.30 hours from Monday till Friday. Scroll down a little and a chat box should pop up in the lower right corner of your browser window.
- E-mail SID-Adhok@tudelft.nl
- Self Service Portal https://tudelft.topdesk.net/tas/public/ssp/ (choose Student IT Desk-ADHOK as Operator Group)
Manuals
You are encouraged to try to solve your problem with the help of manuals offered by TU Delft and @Hok.
- ICT Manuals http://ictmanuals.tudelft.nl
- Software installation guides https://adhok.bk.tudelft.nl/manuals
Software
Are you looking for software you need to work at home? Different sources are available to obtain software (free and with discount). The most important once are listed here.
- TU Software portal https://software.tudelft.nl (login with NetID)
- Surfspot https://www.surfspot.nl (login with NetID)
- TU VPN to access TU campus network from home. Download FortiClient from https://vpn.tudelft.nl (login with NetID)
- Our more comprehensive list with software on https://adhok.bk.tudelft.nl/software
Hardware
In urgent cases we are able to provide some limited hardware support. Without an appointment we cannot help you. Please contact us to make an appointment and to check whether we actually can help you.
Some examples of help we can provide:
- Make a backup of your personal data, because your Windows stopped working and Windows needs to be installed and you do not want to loose your personal data.
- Recover your lost data.
- Limited diagnostics of your faulty laptop.
Do not come if you have a cold, cough, sore throat or fever. Send a friend or cancel the appointment.
