@Hok Student ICT Support

@Hok is closed during Summer Holidays from 6^th of July until 26^th of August. 

For contact details and opening hours of other SID desks, see http://sid.tudelft.nl 

Looking for manuals?  

• Look for ICT manuals on http://ictmanuals.tudelft.nl 
• Software installation guides for software needed for Architecture can be found on https://adhok.bk.tudelft.nl/manuals

Tijdens de zomervakantie is @Hok gesloten van 6 juli t/m 25 augustus. 

Voor contactgegevens en openingstijden van andere SID-punten, zie http://sid.tudelft.nl 

Zoek je handleidingen?  

• Kijk voor ICT-handleidingen op http://icthandleidingen.tudelft.nl 
• Voor installatiehandleidingen van software die op Bouwkunde nodig zijn, kijk op https://adhok.bk.tudelft.nl/manuals 

Due to an issue with the contract between Surfspot and Adobe, you may get a message that your Adobe license is almost expired. You can ignore this message. Even after the expired date, you should still be able to use the Adobe package. More information can be found at: https://help.surfspot.nl/hc/nl/articles/14682310276764-Waarom-krijg-ik-de-melding-dat-mijn-licentie-verlopen-is

During the summer @Hok is closed from 8 July until 23 August. During this period non of us is available to chat with you or respond to your mails or phone calls. We are open again from 26 August.

In the first and last week of the holiday we have different opening hours:

• In the week of 1 July – 5 July we are open from 10-16
• In the week of 26 August – 30 August we are open form 10-16

What if I do need help?

Check sid.tudelft.nl for the availability of other Student IT Desks at TU campus during the summer.

The mailbox of BK students has changed location, if you want to check your mail go to Outlook.office.com ! If you have other problems you can visit us every workday from 9 till 5.

On Monday the 20th we will be closed due to the holidays. The student IT desks in the Library, Echo and Pulse will still be accessible!

At the moment, you may experience problems with connecting to eduroam on certain Windows devices.

If you have tried:
1) Checking if your NetID password is still up-to-date;
2) Tried logging in on eduroam using username netid@tudelft.nl and password;

Consider rolling back Windows security update KB5033375 and/or KB5032288 to get eduroam working again.

If you are unsure how to do this, please come to our office!