The break is here, even for us. Between teaching weeks 2.10 and 3.1 (Monday 5 February to Friday 9 February) @Hok will remain closed, also for online help. Please do not break your laptop during this week. After the break we’re available again for all your software and computer related problems. Enjoy your week!
Author: Aytaç (Page 1 of 2)
During the summer @Hok is closed from 10 July until 25 August. During this period non of us is available to chat with you or respond to your mails or phone calls. We are open again from 28 August.
What if I need help?
Check sid.tudelft.nl for the availability of other Student IT Desks at TU campus during the summer.
The BK Renderfarm connector is updated to fix an issue with publishing (copying) your Maya project to the render farm when it contains Bifrost containers.
Upgrade to this version if you have Bifrost containers in your Maya scene file. You can check for Bifrost containers with MEL command ls -long -type “bifrostContainer”.
Download the latest version of the BK Renderfarm connector.
Adhok and our online chat is closed from Monday 26 December 2022 until Friday 6 January 2023. We are available again from Monday 9 January 2023.
Stay healthy, enjoy your Christmas holiday and a happy New Year!
Due to a malfunction you cannot access webmail from outside TU campus or without eduVPN. People from ICT and Microsoft are looking into the matter. Check Reports ICT for latest updates.
Update
You can access webmail without eduVPN using owa.tudelft.nl. However, it works only if you have MFA already set up.
Check ICT manuals on how to setup MFA or watch this video from Microsoft.
Your username for MFA is your NetID followed by @tudelft.nl. Your NetID is your TU Delft account which you use to access online TU services like Brightspace, Software portal, Webprint portal, etc.
During the summer Adhok will be closed from 4 July until 26 August. During this period non of us is available to chat with you or respond to your mails or phone calls. We are open again from 29 August.
What if I need help?
Check sid.tudelft.nl for the availability of other Student IT Desks at campus during the summer.
Adhok and our online chat is closed from Monday 27 December 2021 until Friday 7 January 2022. We are available again from Monday 10 January 2022.
Stay healthy, enjoy your Christmas holiday and a happy New Year!
Unfortunately, you cannot send prints using Xerox printportal. However, you can still print by using FollowMe printers and print directly.
Go to ictmanuals.tudelft.nl > Printing, choose your operating system and follow the instructions to install the Xerox printer on your own device.
A change has been made in how to get a personal Rhino license with your TU (student) email address. The special TU download pages on rhino3d.com where you entered your TU (student) email address to get a serial code for Rhino 6 or 7 do not work anymore.
New users
If you have never used Rhino and the introduction above does not ring a bell with you, then please follow the installation manuals for Rhino 6 or 7 for Windows or macOS on our manuals pages.
Same manuals are also available on the software portal of TU Delft.
- Rhino 6: https://software.tudelft.nl/441/
- Rhino 7: https://software.tudelft.nl/472/
Existing users
Your current Rhino 6 and/or 7 license will remain valid until 1 October 2021. However you will not be able to request a license code if you have lost yours. Instead, whether you have an existing Rhino account or not, you should start by going to https://accounts.rhino3d.com and entering your TU Delft email address (not your NetID). This process can also be initiated from Rhino 6 or 7 by choosing to log in when asked for a license.
Those of you without existing Rhino accounts associated with a TU Delft email address will be prompted straightaway to log in with your NetID. A new Rhino account will be created and automatically added to the “TU Delft University Licenses” team. Now, if you haven’t already, you can start Rhino and log in.
When logging in, and you already have a Rhino account associated with a TU Delft (student) email address, you will be guided through the process of configuring the new login method and joining the team.
What to do if I already have personal licenses in my account?
If you own the licenses personally then you should consider moving them to another Rhino account that uses a personal email address. The risk is that when you stop with TU Delft you lose access to your NetID. You’ll then also lose the ability to log in to the associated Rhino account and thus lose access to any personal licenses within.
As part of the new measures against the corona virus @Hok is closed until at least 18 January.
Support
We will remain to provide support as best as possible under the circumstances.
You can contact us by chat, e-mail and the Self Service Portal (see below), for questions regarding installing, configuring and the use of software, online TU services, BK Renderfarm and other ICT related questions.
- Contact us via chat. Chat is open between 9.30 and 16.30 hours from Monday till Friday. Scroll down a little and a chat box should pop up in the lower right corner of your browser window.
- E-mail SID-Adhok@tudelft.nl
- Self Service Portal https://tudelft.topdesk.net/tas/public/ssp/ (choose Student IT Desk-ADHOK as Operator Group)
Manuals
You are encouraged to try to solve your problem with the help of manuals offered by TU Delft and @Hok.
- ICT Manuals http://ictmanuals.tudelft.nl
- Software installation guides https://adhok.bk.tudelft.nl/manuals
Software
Are you looking for software you need to work at home? Different sources are available to obtain software (free and with discount). The most important once are listed here.
- TU Software portal https://software.tudelft.nl (login with NetID)
- Surfspot https://www.surfspot.nl (login with NetID)
- TU VPN to access TU campus network from home. Download FortiClient from https://vpn.tudelft.nl (login with NetID)
- Our more comprehensive list with software on https://adhok.bk.tudelft.nl/software
Hardware
In urgent cases we are able to provide some limited hardware support. Without an appointment we cannot help you. Please contact us to make an appointment and to check whether we actually can help you.
Some examples of help we can provide:
- Make a backup of your personal data, because your Windows stopped working and Windows needs to be installed and you do not want to loose your personal data.
- Recover your lost data.
- Limited diagnostics of your faulty laptop.
Do not come if you have a cold, cough, sore throat or fever. Send a friend or cancel the appointment.
Available Expertise
Select a topic to see when you can get the best help in @Hok.
ICT Reports
- Untitled