Due to an issue with the contract between Surfspot and Adobe, you may get a message that your Adobe license is almost expired. You can ignore this message. Even after the expired date, you should still be able to use the Adobe package. More information can be found at: https://help.surfspot.nl/hc/nl/articles/14682310276764-Waarom-krijg-ik-de-melding-dat-mijn-licentie-verlopen-is
Category: News (Page 1 of 5)
During the summer @Hok is closed from 8 July until 23 August. During this period non of us is available to chat with you or respond to your mails or phone calls. We are open again from 26 August.
In the first and last week of the holiday we have different opening hours:
- In the week of 1 July – 5 July we are open from 10-16
- In the week of 26 August – 30 August we are open form 10-16
What if I do need help?
Check sid.tudelft.nl for the availability of other Student IT Desks at TU campus during the summer.
The mailbox of BK students has changed location, if you want to check your mail go to Outlook.office.com ! If you have other problems you can visit us every workday from 9 till 5.
ArcGIS Desktop (ArcMap) for educational use will retire on 31 July 2024. After this date no licenses will be available for ArcGIS Desktop and ArcGIS Desktop will cease to work.
The successor is ArcGIS Pro, which you can install:
- For managed computers (with TUD number) you can install ArcGIS Pro using the Software Center application.
- For your privately owned computer you can download ArcGIS Pro from the software portal of TU Delft.
To activate your copy of ArcGIS Pro you need a named license. The license is an ESRI account issued by TU Delft, which you can apply via Topdesk Self Service Portal.
ESRI has many resources which helps you to make the switch to ArcGIS Pro. Some of them are:
- ArcGIS tutorials
- Modern GIS tutorial series
On Monday the 20th we will be closed due to the holidays. The student IT desks in the Library, Echo and Pulse will still be accessible!
We will be closed on the 9th and 10th of May. However, other Student IT desks in the Library, Echo & Pulse remain open!
We will open again on Monday!
The break is here, even for us. Between teaching weeks 2.10 and 3.1 (Monday 5 February to Friday 9 February) @Hok will remain closed, also for online help. Please do not break your laptop during this week. After the break we’re available again for all your software and computer related problems. Enjoy your week!
At the moment, you may experience problems with connecting to eduroam on certain Windows devices.
If you have tried:
1) Checking if your NetID password is still up-to-date;
2) Tried logging in on eduroam using username netid@tudelft.nl and password;
Consider rolling back Windows security update KB5033375 and/or KB5032288 to get eduroam working again.
If you are unsure how to do this, please come to our office!
During the summer @Hok is closed from 10 July until 25 August. During this period non of us is available to chat with you or respond to your mails or phone calls. We are open again from 28 August.
What if I need help?
Check sid.tudelft.nl for the availability of other Student IT Desks at TU campus during the summer.
The BK Renderfarm connector is updated to fix an issue with publishing (copying) your Maya project to the render farm when it contains Bifrost containers.
Upgrade to this version if you have Bifrost containers in your Maya scene file. You can check for Bifrost containers with MEL command ls -long -type “bifrostContainer”.
Download the latest version of the BK Renderfarm connector.
Available Expertise
Select a topic to see when you can get the best help in @Hok.
ICT Reports
- Issue with Skype for Business on Mobile 20 November 2024