@Hok Student ICT Support

Summer Holiday

28 June 2024 /

During the summer @Hok is closed from 8 July until 23 August. During this period non of us is available to chat with you or respond to your mails or phone calls. We are open again from 26 August.

In the first and last week of the holiday we have different opening hours:

  • In the week of 1 July – 5 July we are open from 10-16
  • In the week of 26 August – 30 August we are open form 10-16

What if I do need help?

Check sid.tudelft.nl for the availability of other Student IT Desks at TU campus during the summer.

ArcGIS Desktop Retirement

4 June 2024 /

ArcGIS Desktop (ArcMap) for educational use will retire on 31 July 2024. After this date no licenses will be available for ArcGIS Desktop and ArcGIS Desktop will cease to work.
The successor is ArcGIS Pro, which you can install:

  • For managed computers (with TUD number) you can install ArcGIS Pro using the Software Center application.
  • For your privately owned computer you can download ArcGIS Pro from the software portal of TU Delft.

To activate your copy of ArcGIS Pro you need a named license. The license is an ESRI account issued by TU Delft, which you can apply via Topdesk Self Service Portal.

ESRI has many resources which helps you to make the switch to ArcGIS Pro. Some of them are:

Half-term break

5 February 2024 /

The break is here, even for us. Between teaching weeks 2.10 and 3.1 (Monday 5 February to Friday 9 February) @Hok will remain closed, also for online help. Please do not break your laptop during this week. After the break we’re available again for all your software and computer related problems. Enjoy your week!

Eduroam connection issues

14 December 2023 /

At the moment, you may experience problems with connecting to eduroam on certain Windows devices.

If you have tried:
1) Checking if your NetID password is still up-to-date;
2) Tried logging in on eduroam using username netid@tudelft.nl and password;

Consider rolling back Windows security update KB5033375 and/or KB5032288 to get eduroam working again.

If you are unsure how to do this, please come to our office!

Summer Holiday

27 June 2023 /

During the summer @Hok is closed from 10 July until 25 August. During this period non of us is available to chat with you or respond to your mails or phone calls. We are open again from 28 August.

What if I need help?

Check sid.tudelft.nl for the availability of other Student IT Desks at TU campus during the summer.

BK Renderfarm connector fix

10 May 2023 /

The BK Renderfarm connector is updated to fix an issue with publishing (copying) your Maya project to the render farm when it contains Bifrost containers.
Upgrade to this version if you have Bifrost containers in your Maya scene file. You can check for Bifrost containers with MEL command ls -long -type “bifrostContainer”.

Download the latest version of the BK Renderfarm connector.

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