Adhok and our online chat is closed from Monday 21 December 2020 until Friday 31 December 2020. We are available again from Monday 4 January 2021.
Stay healthy, enjoy your Christmas holiday and New Year!
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The Mac versions below are supported within TU Delft:
- OS X 10.15 macOS Catalina
- OS X 10.14 macOS Mojave
- OS X 10.13 macOS High Sierra
On 12 November 2020 Apple released macOS Big Sur (11.0). SSC-ICT advices to not install this update as various applications need to be tested. When this is done, we will let you know.
We are getting a lot of messages with questions regarding Rhino 7 and the license. This version of Rhino is not available for students of TU Delft. At the moment you can only use Rhino 6. The university is working on it.
When you are in need of an enscape license, use the link below:
https://enscape3d.com/educational-license/
If you still have not received your license key after a while, something else might be wrong! What seems to happen quite often is that people forget to tick the box that’s asking you if you want to receive emails from enscape; if you don’t, they cannot send you the email with the license.
To fix this:
- Go back to this link: https://enscape3d.com/educational-license/
- Type in your (educational) email address
- A link will appear saying ‘click here to get an email and opt back in’
- Click this link
- Go to your mailbox; there should be an email there, where you can confirm your opt in for the emails
- Request another license, and it will soon appear in your mailbox
It is not possible to connect to eduroam and wired network.
TU services that are interrupted:
Brightspace- Citrix/Weblogin
Skype for BussinesSharepoint- Webdata
Webmail/Outlook- and perhaps more…
ICT is working to resolve the issues. Our apologies for the inconvenience.
UPDATE 11:17 Some service are getting back online.
UPDATE 11:21 All services are back online.
Adhok is still open to help you with ICT related problems or to perform minor repairs to your laptop! The easiest way to get in contact:
- Send an email to SID-Adhok@tudelft.nl. We can make an appointment for you to solve the problem at our office or by mail.
- Our chatbox appears on this site appears between 9.30 and 16.30 hours from Monday till Friday. One of our colleagues will help you within a few minutes.
- Are you at the faculty? Come by our office and ask us if there is place to help you. If there is, we will make an appointment directly.
- Self Service Portal (choose Student IT Desk-ADHOK as Operator Group)
@Hok will be closed between 13 July and 21 August.
Online support
Chat and email support is not available during the summer closure of @Hok.
Other Student IT Desks at campus can provide limited support. Check sid.tudelft.nl for availability.
@Hok just published a new website. You might find some small issues here and there. Let us know if you have any trouble finding the answers you need! Send us an email: Sid-ADHOK@tudelft.nl.
Available Expertise
Select a topic to see when you can get the best help in @Hok.
