@Hok moved to IDE

Featured

As part of the measures against the coronavirus BK City is closed until further notice. However, @Hok will continue its activities from our homes and from Industrial Design Engineering (IDE).

Online Support

You can contact us by chat, e-mail and the Self Service Portal (see below), for questions regarding installing, configuring and the use of software, online TU services, BK Renderfarm and other ICT related questions.

Manuals

You are encouraged to try to solve your problem with the help of manuals offered by TU Delft and @Hok.

Software

Are you looking for software you need to work at home? Different sources are available to obtain software (free and with discount). The most important once are listed here.

Hardware support

In urgent cases we are able to provide some limited hardware support in our temporary location in IDE. Without an appointment we cannot help you. Please contact us to make an appointment and to check whether we actually can help you.
Some examples of help we can provide:

  • Make a backup of your personal data, because your Windows stopped working and Windows needs to be installed and you do not want to loose your personal data.
  • Recover your lost data.
  • Limited diagnostics of your faulty laptop.

Do not come if you have a cold, cough, sore throat or fever. Send a friend or cancel the appointment.

Our temporary location in the main hall of IDE

@Hok closed

As part of the measures against the corona virus @Hok is closed until at least 31 March 6 April.

Support

We will remain to provide support as best as possible under the circumstances.

For the time being you can contact us by via chat, e-mail and the Self Service Portal (see below), for questions regarding installing, configuring and the use of software, online TU services, BK Renderfarm and other ICT related questions.

  • Contact us via chat. Chat is open between 9.30 and 16.30 hours from Monday till Friday. Scroll down a little and a chat box should pop up in the lower right corner of your browser window.
  • E-mail SID-Adhok@tudelft.nl
  • Self Service Portal https://tudelft.topdesk.net/tas/public/ssp/ (choose Student IT Desk-ADHOK as Operator Group)

We are looking into providing support by other means. When other means become available we will provide an update.

Manuals

You are encouraged to try to solve your problem with the help of manuals offered by TU Delft and @Hok.

Software

Are you looking for software you need to work at home? Different sources are available to obtain software (free and with discount). The most important once are listed here.

Hardware

In urgent cases we are able to provide some limited hardware support. Without an appointment we cannot help you. Please contact us to make an appointment and to check whether we actually can help you.
Some examples of help we can provide:

  • Make a backup of your personal data, because your Windows stopped working and Windows needs to be installed and you do not want to loose your personal data.
  • Recover your lost data.
  • Limited diagnostics of your faulty laptop.

Do not come if you have a cold, cough, sore throat or fever. Send a friend or cancel the appointment.

Unfortunately, we cannot offer support where hardware is involved. We cannot take in (external) hard drives and SSD drives to make a backup of your data.

Hygiene measures

After the tips provided by the university regarding personal hygiene, we would like to (re-)introduce some principles regarding the hygiene of your personal devices:
– Make sure to unplug and turn off your device.
– Use Screen Cleaning liquid to wipe down your screen; put a bit of the liquid on a lint-free cloth and gently clean. Make sure no liquid ends up dripping into your laptop! Do not use alcohol wipes, as they can damage your display.
– Use isopropyl alcohol to wipe down your keyboard; put a pit of the liquid on a cloth and gently clean. Make sure no liquid ends up dripping into your laptop! For a thorough cleaning tutorial go to: https://nl.ifixit.com/News/11585/how-to-clean-your-laptop-keyboard
– You can also use isopropyl alcohol to clean the outside of your case.

The same steps as described above can be applied to, for example, your phone or tablet.