Author: Aytaç (Page 2 of 2)

As part of the new measures against the corona virus @Hok is closed until at least 18 January.

Support

We will remain to provide support as best as possible under the circumstances.

You can contact us by chat, e-mail and the Self Service Portal (see below), for questions regarding installing, configuring and the use of software, online TU services, BK Renderfarm and other ICT related questions.

• Contact us via chat. Chat is open between 9.30 and 16.30 hours from Monday till Friday. Scroll down a little and a chat box should pop up in the lower right corner of your browser window.
• E-mail SID-Adhok@tudelft.nl
• Self Service Portal https://tudelft.topdesk.net/tas/public/ssp/ (choose Student IT Desk-ADHOK as Operator Group)

Manuals

You are encouraged to try to solve your problem with the help of manuals offered by TU Delft and @Hok.

• ICT Manuals http://ictmanuals.tudelft.nl
• Software installation guides https://adhok.bk.tudelft.nl/manuals

Software

Are you looking for software you need to work at home? Different sources are available to obtain software (free and with discount). The most important once are listed here.

• TU Software portal https://software.tudelft.nl (login with NetID)
• Surfspot https://www.surfspot.nl (login with NetID)
• TU VPN to access TU campus network from home. Download FortiClient from https://vpn.tudelft.nl (login with NetID)
• Our more comprehensive list with software on https://adhok.bk.tudelft.nl/software

Hardware

In urgent cases we are able to provide some limited hardware support. Without an appointment we cannot help you. Please contact us to make an appointment and to check whether we actually can help you.
Some examples of help we can provide:

• Make a backup of your personal data, because your Windows stopped working and Windows needs to be installed and you do not want to loose your personal data.
• Recover your lost data.
• Limited diagnostics of your faulty laptop.

Do not come if you have a cold, cough, sore throat or fever. Send a friend or cancel the appointment.

When you are in need of an enscape license, use the link below:

https://enscape3d.com/educational-license/

If you still have not received your license key after a while, something else might be wrong! What seems to happen quite often is that people forget to tick the box that’s asking you if you want to receive emails from enscape; if you don’t, they cannot send you the email with the license.

To fix this:

• Go back to this link: https://enscape3d.com/educational-license/
• Type in your (educational) email address
• A link will appear saying ‘click here to get an email and opt back in’
• Click this link
• Go to your mailbox; there should be an email there, where you can confirm your opt in for the emails
• Request another license, and it will soon appear in your mailbox