We will be closed on the 9th and 10th of May. However, other Student IT desks in the Library, Echo & Pulse remain open!
We will open again on Monday!
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The break is here, even for us. Between teaching weeks 2.10 and 3.1 (Monday 5 February to Friday 9 February) @Hok will remain closed, also for online help. Please do not break your laptop during this week. After the break we’re available again for all your software and computer related problems. Enjoy your week!
At the moment, you may experience problems with connecting to eduroam on certain Windows devices.
If you have tried:
1) Checking if your NetID password is still up-to-date;
2) Tried logging in on eduroam using username netid@tudelft.nl and password;
Consider rolling back Windows security update KB5033375 and/or KB5032288 to get eduroam working again.
If you are unsure how to do this, please come to our office!
During the summer @Hok is closed from 10 July until 25 August. During this period non of us is available to chat with you or respond to your mails or phone calls. We are open again from 28 August.
What if I need help?
Check sid.tudelft.nl for the availability of other Student IT Desks at TU campus during the summer.
The BK Renderfarm connector is updated to fix an issue with publishing (copying) your Maya project to the render farm when it contains Bifrost containers.
Upgrade to this version if you have Bifrost containers in your Maya scene file. You can check for Bifrost containers with MEL command ls -long -type “bifrostContainer”.
Download the latest version of the BK Renderfarm connector.
Sadly as of 2023 Enscape is no longer available for free for students. Alternatively you can use Twinmotion! You can find our installation manual for windows here.
Spring break is near, we’ll take a trip,
Away from computers, we’ll do a flip.
But don’t worry, we’ll be back in a flash,
With renewed energy, ready to bash those tech-mishaps!
From February 6th until the 10th we’ll be closed,
So don’t leave your computer exposed.
Adhok and our online chat is closed from Monday 26 December 2022 until Friday 6 January 2023. We are available again from Monday 9 January 2023.
Stay healthy, enjoy your Christmas holiday and a happy New Year!
Due to a malfunction you cannot access webmail from outside TU campus or without eduVPN. People from ICT and Microsoft are looking into the matter. Check Reports ICT for latest updates.
Update
You can access webmail without eduVPN using owa.tudelft.nl. However, it works only if you have MFA already set up.
Check ICT manuals on how to setup MFA or watch this video from Microsoft.
Your username for MFA is your NetID followed by @tudelft.nl. Your NetID is your TU Delft account which you use to access online TU services like Brightspace, Software portal, Webprint portal, etc.
During the summer Adhok will be closed from 4 July until 26 August. During this period non of us is available to chat with you or respond to your mails or phone calls. We are open again from 29 August.
What if I need help?
Check sid.tudelft.nl for the availability of other Student IT Desks at campus during the summer.
Available Expertise
Select a topic to see when you can get the best help in @Hok.
ICT Reports
- Eduroam en Dastud WiFi issues 30 June 2025