During the summer Adhok will be closed from 4 July until 26 August. During this period non of us is available to chat with you or respond to your mails or phone calls. We are open again from 29 August.
What if I need help?
Check sid.tudelft.nl for the availability of other Student IT Desks at campus during the summer.
In the last weeks we’ve seen, and heard about, a few cases of international TU Delft students getting scammed. These students were telephoned by the ‘ministery of justice’ who said that they were suspects in a drugs investigation. They were asked to give their personal information and transfer a large sum of money to a ’holding’ account. If you want to know more about the method the scammers used you can read this article from TU Delta:
At the bottom of the article you will find a step by step instruction of what to do if you have been scammed. There is also a list of how you can recognize a potential scam.
The most important thing to know is that your bank and other institutions will never ask you to transfer money to another account, a ‘safe account’ or a ‘secure account’. If you get contacted by your bank, the police, or any other institution via phone or email asking for your personal information do not give any information and end communication. Check with your bank or the institution if they contacted you. Do not use the telephone number that the caller gave you, but look up the number yourself.
If you are ever in doubt if something is a scam, you can always contact us via our website, come to our office or make a call via the Self-Service Portal on tudelft.topdesk.net
At this moment Rhino 7 for Mac is not natively supported with MacBooks with M1 chips. For a lot of people this results in many crashes and unusable slow reaction, which makes Rhino completely non-functional. Therefore we do not recommend buying a new M1 MacBook for Rhino use, until the issues are resolved.
If you already have a MacBook with an M1 chip, here are some possible workarounds which works for some people.
Currently Adobe products are not available on Weblogin, Citrix or a TU-Desktop. We are looking for people that used it this way, or want to use it. If so please go to https://tudelft.topdesk.net/ and login to the self service portal, select “Report to the Service Desk”, fill in the form and set “Student IT Desk-ADHOK” as the operator.
The holiday is finally here, even for us. Between teaching weeks 2.10 and 3.1 (31 January to 6 February) @Hok will remain closed, also for online help. Please do not break your laptop during this week. After the holiday we are available again for all your software and computer related problems. Enjoy your holiday!
After thorough testing (without any problems) of all the typical software for architecture students , we can conclude it is safe to go Windows 11! We do however advise to do a clean install instead of an upgrade. Better safe than sorry! Check our list of tested software here.
Windows 11 is available and it looks smashing right? Still, we recommend holding the update off until it is more stable! Once we feel it is safe to upgrade we will let you know
You might get a message that Rhino cannot find a license even when you linked your Rhino account to the TU Team licenses. To fix this: Restart Rhino to make Rhino switch to the TU Team Licenses. To see how to get the new license check out our manual.