Category: News (Page 3 of 4)

Changes in obtaining TU Rhino licenses

A change has been made in how to get a personal Rhino license with your TU (student) email address. The special TU download pages on rhino3d.com where you entered your TU (student) email address to get a serial code for Rhino 6 or 7 do not work anymore.

New users

If you have never used Rhino and the introduction above does not ring a bell with you, then please follow the installation manuals for Rhino 6 or 7 for Windows or macOS on our manuals pages.

Same manuals are also available on the software portal of TU Delft.

Existing users

Your current Rhino 6 and/or 7 license will remain valid until 1 October 2021. However you will not be able to request a license code if you have lost yours. Instead, whether you have an existing Rhino account or not, you should start by going to https://accounts.rhino3d.com and entering your TU Delft email address (not your NetID). This process can also be initiated from Rhino 6 or 7 by choosing to log in when asked for a license.

Those of you without existing Rhino accounts associated with a TU Delft email address will be prompted straightaway to log in with your NetID. A new Rhino account will be created and automatically added to the “TU Delft University Licenses” team. Now, if you haven’t already, you can start Rhino and log in.

When logging in, and you already have a Rhino account associated with a TU Delft (student) email address, you will be guided through the process of configuring the new login method and joining the team.

What to do if I already have personal licenses in my account?

If you own the licenses personally then you should consider moving them to another Rhino account that uses a personal email address. The risk is that when you stop with TU Delft you lose access to your NetID. You’ll then also lose the ability to log in to the associated Rhino account and thus lose access to any personal licenses within.

Summer opening times

From 5th to 9th July @Hok will be open from 10:00-14:00, this will only be by appointment; chat availability will be limited as well.

@Hok is closed from 12th July until the 20th August.

Holidays in May

@Hok will be closed the following days in May:

  • 5th of May (Bevrijdingsdag)
  • 13th of May (Hemelvaartsdag)
  • 14th of May (IJsheiligen)
  • 24th of May (Pinksteren)

Revit Saving Issues

We have been getting lots of messages about people having issues saving their Revit projects; Autodesk released a hotfix for this in the Autodesk Desktop Manager. You can download this, and the issue will most likely be resolved!

Spring break

The holiday is finally here, even for us. Between teaching weeks 2.10 and 3.1 (1 to 7 February) @Hok will be completely closed, also for online help. Please do not break your laptop during this week. After the holiday we are available again for all your software and computer related problems. Enjoy your holiday!

Adhok remains closed

As part of the new measures against the corona virus @Hok is closed until at least 18 January.

Support

We will remain to provide support as best as possible under the circumstances.

You can contact us by chat, e-mail and the Self Service Portal (see below), for questions regarding installing, configuring and the use of software, online TU services, BK Renderfarm and other ICT related questions.

  • Contact us via chat. Chat is open between 9.30 and 16.30 hours from Monday till Friday. Scroll down a little and a chat box should pop up in the lower right corner of your browser window.
  • E-mail SID-Adhok@tudelft.nl
  • Self Service Portal https://tudelft.topdesk.net/tas/public/ssp/ (choose Student IT Desk-ADHOK as Operator Group)

Manuals

You are encouraged to try to solve your problem with the help of manuals offered by TU Delft and @Hok.

Software

Are you looking for software you need to work at home? Different sources are available to obtain software (free and with discount). The most important once are listed here.

Hardware

In urgent cases we are able to provide some limited hardware support. Without an appointment we cannot help you. Please contact us to make an appointment and to check whether we actually can help you.
Some examples of help we can provide:

  • Make a backup of your personal data, because your Windows stopped working and Windows needs to be installed and you do not want to loose your personal data.
  • Recover your lost data.
  • Limited diagnostics of your faulty laptop.

Do not come if you have a cold, cough, sore throat or fever. Send a friend or cancel the appointment.

Happy holidays!

Adhok and our online chat is closed from Monday 21 December 2020 until Friday 31 December 2020. We are available again from Monday 4 January 2021.

Stay healthy, enjoy your Christmas holiday and New Year!

Working with Mac

The Mac versions below are supported within TU Delft:

  • OS X 10.15 macOS Catalina
  • OS X 10.14 macOS Mojave
  • OS X 10.13 macOS High Sierra

On 12 November 2020 Apple released macOS Big Sur (11.0).  SSC-ICT advices to not install this update as various applications need to be tested.  When this is done, we will let you know.

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